Приложение В. Соответствие между стандартами ISO 9004:2009 и ISO 9001:2008(информативное) Соответствие между стандартами ISO 9004:2009 и ISO 9001:2008 Таблица В.1 показывает соответствие между ISO 9001:2008 и настоящим Международным Стандартом и как один стандарт дополняет другой. ISO 9001 устанавливает требования для системы менеджмента качества, которые могут быть использованы для внутреннего применения в организациях или для сертификации, или для целей, связанных с заключением контрактов, и которые ориентированы на результативность системы менеджмента качества в удовлетворении требований потребителей. Настоящий Международный Стандарт дает руководство организациям, высшее руководство которых стремится выйти за пределы требований стандарта ISO 9001 с тем, чтобы принимать во внимание потребности и ожидания всех заинтересованных сторон и их удовлетворение, обеспечивая систематическое и непрерывное улучшение деятельности организации. Таблица В.1 —Соответствие между ISO 9004:2009 и ISO 9001:2008
Библиография [1] ISO 9001:2008, Quality management systems — Requirements [2] ISO 10001, Quality management— Customer satisfaction — Guidelines for codes of conduct for organizations [3] ISO 10002, Quality management— Customer satisfaction — Guidelines for complaints handling in organizations [4] ISO 10003, Quality management— Customer satisfaction — Guidelines for dispute resolution external to organizations [5] ISO/TS 100041), Quality management— Customer satisfaction — Guidelines for monitoring and measuring [6] ISO 10005, Quality management systems — Guidelines for quality plans [7] ISO 10006, Quality management systems — Guidelines for quality management in projects [8] ISO 10007, Quality management systems — Guidelines for configuration management [9] ISO 10012, Measurement management systems — Requirements for measurement processes and measuring equipment [10] ISO/TR 10013, Guidelines for quality management system documentation [11] ISO 10014, Quality management — Guidelines for realizing financial and economic benefits [12] ISO 10015, Quality management— Guidelines for training [13] ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000 [14] ISO 10019, Guidelines for the selection of quality management system consultants and use of their services [15] ISO 14001, Environmental management systems — Requirements with guidance for use [16] ISO 14040, Environmental management — Life cycle assessment — Principles and framework [17] ISO 14044, Environmental management — Life cycle assessment — Requirements and guidelines [18] ISO/TR 14047, Environmental management — Life cycle impact assessment — Examples of application of ISO 140422) [19] ISO/TS 14048, Environmental management — Life cycle assessment — Data documentation format [20] ISO/TR 14049, Environmental management — Life cycle assessment — Examples of application of ISO 14041 to goal and scope definition and inventory analysis2) 1) Under preparation. 2) ISO 14041:1998 and ISO 14042:2000 have jointly been cancelled and replaced by ISO 14040:2006 and ISO 14044:2006. [21] ISO/TR 14062, Environmental management— Integrating environmental aspects into product design and development [22] ISO 19011, Guidelines for quality and/or environmental management systems auditing [23] ISO 26000, Guidance on social responsibility1) [24] ISO/IEC 27000, Information technology— Security techniques — Information security management systems - Overview and vocabulary [25] ISO/IEC 27001, Information technology – Security techniques – Information security management systems – Requirements [26] ISO 31000, Risk management – Principles and guidelines [27] ISO/IEC 90003, Software engineering — Guidelines for the application of ISO 9001:2000 to computer software [28] I EC 60300-1, Dependability management— Part 1: Dependability management systems [29] I EC 61160, Design review [30] OHSAS 18001, Occupational health and safety management systems — Requirements [31 ] OHSAS 18002, Occupational health and safety management systems — Guidelines for the implementation of OHSAS 18001 [32] Quality management principles3), ISO, 2001 [33] ISO 9000 — Selection and use3), ISO, 2008 [34] Guidance on the Concept and Use of the Process Approach for management systems4), ISO, 2008 [35] ISO 9001 for Small Businesses — What to do; Advice from ISO/TC 1765), ISO, 2002 [36] The integrated use of management system standards, ISO, 2008 [37] ISO Management Systems6) [38] Reference web sites: http://www.iso.org http://www.tc176.org http://www.iso.org/tc176/sc2 http://www.iso.org/tc176/ISO9001AuditingPracticesGroup 3) Available from websites: http://www.iso.org or http://www.iso.org/tc176/sc2 4) Available from websites: http://www.iso.org/tc176/sc2 5) To be updated and aligned with ISO 9001:2008/ 6) A bimonthly publication which provides comprehensive coverage of international developments relating to ISO’s management system standards, including news of their implementation by diverse organizations around the world/ Available from ISO Central Secretariat ([email protected])
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