ТЕМА: Глобальні проблеми людства

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Соответствие между стандартами ISO 9004:2009 и ISO 9001:2008

Таблица В.1 показывает соответствие между ISO 9001:2008 и настоящим Международным Стандартом и как один стандарт дополняет другой.

ISO 9001 устанавливает требования для системы менеджмента качества, которые могут быть использованы для внутреннего применения в организациях или для сертификации, или для целей, связанных с заключением контрактов, и которые ориентированы на результативность системы менеджмента качества в удовлетворении требований потребителей.

Настоящий Международный Стандарт дает руководство организациям, высшее руководство которых стремится выйти за пределы требований стандарта ISO 9001 с тем, чтобы принимать во внимание потребности и ожидания всех заинтересованных сторон и их удовлетворение, обеспечивая систематическое и непрерывное улучшение деятельности организации.

Таблица В.1 —Соответствие между ISO 9004:2009 и ISO 9001:2008

Библиография

[1] ISO 9001:2008, Quality management systems — Requirements

[2] ISO 10001, Quality management— Customer satisfaction — Guidelines for codes of conduct for organizations

[3] ISO 10002, Quality management— Customer satisfaction — Guidelines for complaints handling in organizations

[4] ISO 10003, Quality management— Customer satisfaction — Guidelines for dispute resolution external to organizations

[5] ISO/TS 100041), Quality management— Customer satisfaction — Guidelines for monitoring and measuring

[6] ISO 10005, Quality management systems — Guidelines for quality plans

[7] ISO 10006, Quality management systems — Guidelines for quality management in projects

[8] ISO 10007, Quality management systems — Guidelines for configuration management

[9] ISO 10012, Measurement management systems — Requirements for measurement processes and measuring equipment

[10] ISO/TR 10013, Guidelines for quality management system documentation

[11] ISO 10014, Quality management — Guidelines for realizing financial and economic benefits

[12] ISO 10015, Quality management— Guidelines for training

[13] ISO/TR 10017, Guidance on statistical techniques for ISO 9001:2000

[14] ISO 10019, Guidelines for the selection of quality management system consultants and use of their services

[15] ISO 14001, Environmental management systems — Requirements with guidance for use

[16] ISO 14040, Environmental management — Life cycle assessment — Principles and framework

[17] ISO 14044, Environmental management — Life cycle assessment — Requirements and guidelines

[18] ISO/TR 14047, Environmental management — Life cycle impact assessment — Examples of application of ISO 140422)

[19] ISO/TS 14048, Environmental management — Life cycle assessment — Data documentation format

[20] ISO/TR 14049, Environmental management — Life cycle assessment — Examples of application of ISO 14041 to goal and scope definition and inventory analysis2)

1) Under preparation.

2) ISO 14041:1998 and ISO 14042:2000 have jointly been cancelled and replaced by ISO 14040:2006 and ISO 14044:2006.

[21] ISO/TR 14062, Environmental management— Integrating environmental aspects into product design and development

[22] ISO 19011, Guidelines for quality and/or environmental management systems auditing

[23] ISO 26000, Guidance on social responsibility1)

[24] ISO/IEC 27000, Information technology— Security techniques — Information security management systems - Overview and vocabulary

[25] ISO/IEC 27001, Information technology – Security techniques – Information security management systems – Requirements

[26] ISO 31000, Risk management – Principles and guidelines

[27] ISO/IEC 90003, Software engineering — Guidelines for the application of ISO 9001:2000 to computer software

[28] I EC 60300-1, Dependability management— Part 1: Dependability management systems

[29] I EC 61160, Design review

[30] OHSAS 18001, Occupational health and safety management systems — Requirements

[31 ] OHSAS 18002, Occupational health and safety management systems — Guidelines for the implementation of OHSAS 18001

[32] Quality management principles3), ISO, 2001

[33] ISO 9000 — Selection and use3), ISO, 2008

[34] Guidance on the Concept and Use of the Process Approach for management systems4), ISO, 2008

[35] ISO 9001 for Small Businesses — What to do; Advice from ISO/TC 1765), ISO, 2002

[36] The integrated use of management system standards, ISO, 2008

[37] ISO Management Systems6)

[38] Reference web sites:

http://www.iso.org

http://www.tc176.org

http://www.iso.org/tc176/sc2

http://www.iso.org/tc176/ISO9001AuditingPracticesGroup

3) Available from websites: http://www.iso.org or http://www.iso.org/tc176/sc2

4) Available from websites: http://www.iso.org/tc176/sc2

5) To be updated and aligned with ISO 9001:2008/

6) A bimonthly publication which provides comprehensive coverage of international developments relating to ISO’s management system standards, including news of their implementation by diverse organizations around the world/ Available from ISO Central Secretariat ([email protected])