III. The situations described in these problems call for either a claim or an adjustment letter. Prepare the appropriate letter as instructed.A. In order to entertain and impress an important out-of-town business associate, you made dinner reservations at Club Cammarata, a prestigious restaurant known to cater to a business clientele. Your reservations were for 7:00 p.m. on June 8, and you and your guest arrived promptly. Your table, however, was not ready, and you were kept waiting for one hour and fifteen minutes. Intermittent Inquiries were received by the maitre d’ with rude indifference. Consequently, your guest became extremely annoyed with the restaurant as well as with you. Write an appropriate complaint letter to the restaurant's owner (Enrico Cammarata, Club Cammarata, 2 Merrimack Road, Merrimack, NH 03113). B. Refer to Exercise A and write the response that Enrico Cammarata should send to placate his dissatisfied customer and preserve his reputation in the Merrimack business community. C. On September 5, Arnold Hayes received a monthly statement from Nayak & Nolan (10 French Market Place, New Orleans, Louisiana 70153), where he has had a charge account for eight years. The statement included a “previous balance" from the August statement. However, Mr. Hayes had promptly paid that balance (of $81.23) on August 7 and has a canceled check to prove it. Write the claim from Mr. Hayes, 80 Arch Drive, New Orleans, Louisiana 70155, asking that his account be cleared up. Mention his enclosure of a check to cover the remaining balance on his account ($107.80). D. Refer to Exercise C and write the letter of adjustment from Nayak and Nolan, acknowledging the error. E. On October 7, the Kitchen Komer, 47-03 Parkway Drive, St. Paul, Minnesota 55104, placed an order for two dozen poultry shears from the Northridge Cutlery Company, 2066 Yellow Circle, Minnetonka, Minnesota 55343. By November 30, the shears have still not arrived, and there has been no letter from Northridge Cutlery explaining the delay. Write the claim from Kitchen Korner inquiring about the order. Emphasize these concerns: Did the order arrive? Why was neither an acknowledgment nor a stopgap letter sent? Will the shears arrive in time for pre-Christmas shopping? F. Refer to Exercise E and write the letter from Northridge Cutlery answering Kitchen Komer's claim. Explain the delay as caused by a strike of local truckers. Apologize for failing to notify the customer.
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