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With a little help from my friends






A $100 billion price tag would hardly be cheap, but other tech giants are worth more: Google’s market capitalisation is $190 billion, Microsoft’s $250 billion and Apple’s $425 billion. And the commercial possibilities are immense, for three reasons.

First, Facebook knows a staggering amount about its users. It is also constantly devising ways to find out more, such as Timeline, a new profile page that encourages people to create an online archive of their lives. The company mines users’ data to work out what they like and then hits their eyeballs with spookily well-targeted ads. Last year it overtook Yahoo! to become the leading seller of online display ads in America.

Second, Facebook is the most powerful platform for social marketing. Few sales pitches are as persuasive as a recommendation from a friend, so the billions of interactions on Facebook now influence everything from the music that people buy to the politicians they vote for. Companies, like teenagers, are discovering that if they are not on Facebook, they are left out. Social commerce (or “s-commerce”) is still in its infancy, but a study by Booz & Company reckons that $5 billion-worth of goods were sold in this way last year.

Finally, Facebook is becoming the world’s de facto online passport. Since so many people have a Facebook account under their real name, other companies are starting to use a Facebook login as a means of identifying people online. It has even created its own online currency, the Facebook Credit.

That is the case for Facebullishness. But there are also two sets of reasons to worry. The first is the managerial challenge of jumping from start-up to giant. Facebook has only 3,200 employees, many of whom will now become paper millionaires. The prospect of having to motivate VIP employees—Silicon Valley shorthand for workers “vesting in peace”—may explain why Mr Zuckerberg delayed a flotation so long. With the billions of dollars that the IPO will bring in, the firm will add more people and services. It has already rolled out an e-mail service and persuaded millions of other websites to add buttons and links that enable Facebook users to share material. It is bound to add an online-search function that will heat up its battle with Google, which is including information from its Google+ social network in its own search results.

Google has made the jump from popularity to profitability. For all its talk of new revenue streams, Facebook is still dangerously dependent on display ads. And there is a tension between attracting users and squeezing money out of them. Facebook’s greatest asset is the information that its users willingly surrender to it. Turning such data into cash, however, will inevitably raise privacy concerns. Most users don’t realise how much Facebook knows about them. If they start to feel that it is abusing their trust, they will clam up and log out.

For the moment, leaving Facebook alone makes sense. Its users can switch if something better comes along and its war with Google is only just beginning. If either firm behaves in a predatory way, it should be punished. But just as Microsoft once fell foul of trustbusters, so the new web giants surely will—for good and bad reasons. It seems likely that Google will soon face a probe from the European authorities; Facebook will probably follow one day. The film has already been made, but the Facebook story is likely to get more intriguing.







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