Read out the three interviews and make notes of the questions the Personnel Officer asks.

 

Interview 1. Anna. Interviewer = I

Anna = A

I. Can you tell me how you came to choose hotel work?

A. Well, I became interested in hotel work because my mother is in the hotel industry. She's a housekeeper with one of the big Lon don hotels. Then at school I was good at languages. I speak French and German. So hotel reception seemed like a good career.

I. And did you go through training as a hotel receptionist?

A. Yes. After I left school I went to a Hotel College and did a Hotel Reception course. The Hotel Reception Certificate is useful, career-wise.

I. And where did you start work?

A. My first job was as trainee Receptionist in the Smallway Hotel in Brighton, from 1998 to 2000.

I. I see, and then you got your present job?

A. No. Before I got by present job as Senior Receptionist I spent two years at the Munich Smallway Hotel. I did various Front Office jobs there, so it was useful experience. Then I got my present job with Birmingham Smallway.

I. So you've been six years with Smallway now...

A. Just over six years.

I. And what about the future? How do you see your career developing?

A. I don't know... Obviously I'd be hoping for a higher managerial post, perhaps Assistant Manager, not necessarily with Smallway. But we'll have to wait and see.

Interview 2. Boris. Interviewer = I

Boris = В

I. You've been in the hotel industry quite a long time,] haven't you, Boris?

B. Yes, ten years now. But only three years with Savoy.

I. Where did you work before that?

B. In Moscow. I started as a busboy in a hotel in Moscow, right at the bottom, you could say. But I'd always wanted to do hotel work... I'd always liked meeting people — and as you know the tradition of hospitality to guests is very strong in Russia.

I. Yes, indeed.

B. So I went to a Hotel College in Moscow and got my Hotel Diploma and got that job as a busboy. That was in 1994. I must have done well, for they promoted me to Junior Receptionist the same year.

I. That was quick promotion.

B. Then I got a job as Receptionist at the Ukraina Hotel. I was there for four years. It was there I met my wife — she's English...

I. Oh, no wonder your English is so good!

B. Thanks. Anyway, the Metropol took me on then... I suppose being able to speak English and French counted, in my favour. That was as trainee Assistant Manager. Then we got the chance to move to Britain, and I continued my training here at the Savoy in Glasgow.

I. And how do you see the future now?

B. Oh, I'd definitely like to go back to Russia and have my own hotel, a first-class international hotel in Moscow.

Interview 3. Carlos. Interviewer = I

Carlos = С

I. Carlos, you've just started in the hotel industry, I think?

С. Not quite true, actually. I've been in hotels all my life! You see my father owns a small hotel in Madrid...

I. Oh, I see. But you've just started with Ibex?;

С. That's right — I've been there less than a year. And now I'm going through my training with them.

I. But you obviously know the industry very well.

С. Well, of course, I worked for my father, doing most hotel jobs. But I still need to go through the training. That's why I'm in Britain now, to spend six months doing various front-of-house jobs.

I. I must say, your English is very good.

С. English, French, Portuguese and Spanish of course. That was one reason Ibex took me on.

I. You didn't actually go to Hotel School in Spain, then?

C. In my case, no. I worked in my father's hotel for two years father I left secondary school. Then I joined Ibex. But next year I'll start day-release courses in Madrid as part of key training.

I. And what do you see yourself doing in the future? What's your ambition?

С. My ambition? Oh, to own the largest chain of hotels in the world! What else!

VII. Now perform similar dialogues inventing the necessary work experience and using the questions bellow:

How long have you been with...?

Have you taken any courses in hotel work?

Have you got any diplomas or certificates?

What positions have you held so far?

Have you worked in any large hotels?

Have you made any plans for the future?

Why did you choose to do hotel work?

What is your ambition?