| A
| B
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| 1 quality
| a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives
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| 2 management
| b degree to which the product or service meets the customer's expectations
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| 3 total quality management (TQM)
| c the regular tests that are done in a factory to make sure that its products are good enough to sell
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| 4 excellence
| d the methods that a company uses to check that the standard of its services or goods is high enough
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| 5 quality control
| e a leader or chief theoretician of a movement, esp. a spiritual or religious cult; a leading authority in a particular field
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| 6 quality assurance
| f a criterion by which to measure something; standard; reference point
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| 7 quality loop
| g observation that 80 percent of problems are caused by 20 percent of reasons
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| 8 defect
| h the state or quality of being exceptionally good; extreme merit; superiority
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| 9 guru
| i a lack of something necessary for completeness or perfection
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| 10 right the first time
| j the technique, practice, or science of managing, controlling or dealing with
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| 11 Pareto distribution
| k visual representation of interacting steps that influence the quality of a product
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| 12 benchmark
| l quality management concept that defect prevention is more advantageous and cost effective than defect detection and associated rework.
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