2. Study the following dialogues. The first one is between Mrs Smith and her younger son John. The second is between Mrs Smith and a shop assistant.
A. It’s Saturday morning and Mrs Smith is going shopping.
| Mrs S:
| John, I’m going to the shops. Is there anything you want?
|
| John:
| Yes, please! Can you pick up my magazine from the newsagent’s?
|
| Mrs S:
| Of course. Do you want to come with me?
|
| John:
| No way, I’m going round to Mike’s house, sorry.
|
| Mrs S:
| No problem. I’ll be about an hour, be home by 5 o’clock at the latest.
|
| John:
| O.K. I’ll see you later.
|
| A bit later......
|
| Mrs S:
| John, are you home?
|
| John:
| Yes, mum, I’m upstairs.
|
| Mrs S:
| Come down here, I bought you a new Nike T-shirt, I want you to try it on.
|
| John:
| Nike? Great I’m coming!
|
| A few minutes later.....
|
| Mrs S:
| Well, does it fit?
|
| John:
| I think it’s a bit too small.
|
| Mrs S:
| Let’s have a look. Hmmm, I think you’ve grown again!
|
| John:
| I can’t wear it though.
|
| Mrs S:
| Do you like it?
|
| John:
| Yeah, it’s a nice colour.
|
| Mrs S:
| I’ll take it back to the supermarket and see if I can change it.
|
B. Mrs Smith had bought a nice new T-shirt for John, but when he tried it on it didn’t fit. It’s Saturday evening and Mrs Smith has to return the T-shirt.
| Mrs S:
| Excuse me, can you help me?
|
| Shop assistant:
| Yes, of course, what can I do for you?
|
| Mrs S:
| I bought this T-shirt for my son this afternoon, but it doesn’t fit him, it’s too small.
|
| Shop assistant:
| Do you want to change it or get a refund?
|
| Mrs S:
| I’d like to change it for a larger size. Do you have these in large?
|
| Shop assistant:
| I’ll just check. Let’s see, yes, we have large or extra large, which would you prefer?
|
| Mrs S:
| I think large will be fine, it’s for my son.
|
| Shop assistant:
| That’s fine, if it doesn’t fit just bring it back again. If you take it to the customer service desk, they’ll sort it all out for you.
|
| Mrs S:
| Thank you. Just as a matter of interest, do you give refunds?
|
| Shop assistant:
| Yes, of course. You can bring any clothing items back up to three weeks after purchase, but you must keep the receipt.
|
| Mrs S:
| I see, thanks again.
|
| Shop assistant:
| You’re welcome.
|
