Курс по работе в АРМ Оператора

• Для работы сотруднику необходимо открыть программу АРМ - оператора.

Она располагается по адресу Пуск => Программы=> Сroc=> АРМ оператора 2.6=> АРМ Оператора 2.6.

Руководство пользователя располагается по адресу: ‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/myquickr/erkc_bz/proceduri/! ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz9CP0os3hDC19DY0NfE0N_Hx8nA08PT7OQUI8wYwtnI_1I_Shz3PLm-iH6kU4uQFWReFUVZCfGezoqKgIAorrJbQ!! /" Процедуры HYPERLINK " javascript: %20void(0); " HYPERLINK " javascript: %20void(0); " ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 5f97188047c07c95973cffd66a26e471& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Работа в АРМ Оператора HYPERLINK " javascript: %20void(0); " HYPERLINK " javascript: %20void(0); " ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 5f97188047c07c95973cffd66a26e471& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Руководство пользователя приложения АРМ Оператора.docHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 5f97188047c07c95973cffd66a26e471& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" ‎

• В случае если АРМ оператора не работает или возможности в него зайти – нет, необходимо воспользоваться инструкцией по переходу в аварийный режим работы

‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/myquickr/erkc_bz/proceduri/! ut/p/c5/04_SB8K8xLLM9MSSzPy8xBz9CP0os3hDC19DY0NfE0N_Hx8nA08PT7OQUI8wYwtnI_1I_Shz3PLm-iH6kU4uQFWReFUVZCfGezoqKgIAorrJbQ!! /" Процедуры HYPERLINK " javascript: %20void(0); " ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 10e359804b08d2c4821bf3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Работа в АРМ Оператора HYPERLINK " javascript: %20void(0); " ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 10e359804b08d2c4821bf3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Переход на аварийный режим приема вызовов (Процедура).HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 10e359804b08d2c4821bf3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" docHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 10e359804b08d2c4821bf3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" ‎

• Для перевода звонка через АРМ-оператора, необходимо воспользоваться инструкцией, расположенной: Процедуры HYPERLINK " javascript: %20void(0); " ► Работа в АРМ Оператора ► ‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Перевод звонка с IP-телефона HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" AvayaHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" на другой IP-телефон HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" AvayaHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" или внешний номер (Инструкция).HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" docHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 38c830804baf5d1dbdfbbfbc7553aaae& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" ‎

• В каждом звонке необходимо выбирать тематику обращения. Инструкция расположена: Процедуры HYPERLINK " javascript: %20void(0); " ► Работа в АРМ Оператора ► ‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 67a12a804cc8f59a92defad4ee1685c5& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" Фиксирование тематик обращений и комментариев в АРМ Оператора (Инструкция).HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 67a12a804cc8f59a92defad4ee1685c5& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" docHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 67a12a804cc8f59a92defad4ee1685c5& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0" ‎

9.5 В случае сбоев массовых или единичных, необходимо воспользоваться файлом по их устранению: Процедуры HYPERLINK " javascript: %20void(0); " ► Работа в АРМ Оператора ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: ca432e804b08d2c6821ff3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel" ‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: ca432e804b08d2c6821ff3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel" Устранение сбоев и замедления в работе ПО.DOCHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: ca432e804b08d2c6821ff3f4a878f1a4& verb=view& view=contents& cv.path=%2F%25d0%25a0%25d0%25b0%25d0%25b1%25d0%25be%25d1%2582%25d0%25b0%2520%25d0%25b2%2520%25d0%2590%25d0%25a0%25d0%259c%2520%25d0%259e%25d0%25bf%25d0%25b5%25d1%2580%25d0%25b0%25d1%2582%25d0%25be%25d1%2580%25d0%25b0%7Cs.dir%3Dasc%253bs%3Dlabel" ‎

• Курс по программе NICE (Приложение My Universe. Курс для оператора)

Для контроля качества, своих диалогов каждый сотрудник может просматривать информацию по оценкам своих диалогов в ПО Nice.

Программа располагается в меню ПУСК каждого ПК. Или по ссылке: Сотруднику HYPERLINK " javascript: %20void(0); " ► Ссылки на ПО ► HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 6020100049e4fc8e9139dd9f0fc95eb7& verb=view& view=contents& cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e" ‎ HYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 6020100049e4fc8e9139dd9f0fc95eb7& verb=view& view=contents& cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e" Ссылки на ПО.docHYPERLINK " http: //workplaces.ca.sbrf.ru/lotus/mypoc? uri=dm: 6020100049e4fc8e9139dd9f0fc95eb7& verb=view& view=contents& cv.path=%2F%25d0%25a1%25d1%2581%25d1%258b%25d0%25bb%25d0%25ba%25d0%25b8%2520%25d0%25bd%25d0%25b0%2520%25d0%259f%25d0%259e" ‎