Concept check. 1.Give the summary of the text in English

1. Give the summary of the text in English. Pay attention to the terminology explained in the text.

2. Which term from the headings above can define each of these situations? One of the expressions is used twice.

1) The police service reduces the number of forms to fill in when a crime is reported, first form fifteen to twelve, then to ten, then to seven, then to three.

2) The travel company closes all its high street shops, lays off middle managers and half of its assistants and retains the others to sell on the phone. It also starts an Internet service.

3) The telephone company looks at other companies to see which one issues bills with fewest mistakes to customers. It then copies this company’s methods to reduce mistakes in its own bills.

4) Most parcel delivery companies deliver 70 percent of parcels by 10 a.m. the next day, but one company has an advanced computer system that enables it to achieve an 80 percent delivery rate.

5) An Internet banking service starts by allowing customers to see how much money they have in their accounts, and the latest transactions in the order they took place. Six months later, they can make payments using the Internet service, which they couldn’t do before.