VII. Answer the clues and do the crossword puzzle.

Find the hidden word. The first one has been done for you.

 

P

и

r

с

h

a

s

i

n

g

 

1) I work in the _________ Department. We are responsible for ordering and buying everything that the other departments need and for keeping control of stocks. (10)

2) Some large hotels have a __________ officer who hires new employees, conducts interviews, and generally looks after the staff. (9)

3) There's no problem if you come back after midnight: the night __________ will let you in. (6)

4) In the _________ Department, we are responsible for paying bills and salaries, and for the financial side of the hotel. (8)

5) There's a vacancy for a _______ at the Hilton Hotel. The job involves cleaning the guests' rooms, making the beds, and making sure that everything looks right. (11)

6) As a __________, you will be expected to look after guests' special requests, and you'll have to make theatre bookings, organize tours, travel arrangements and so on. (9)

7) I work in the __________ Office, so I deal directly with the guests, and for this kind of job you need to have good social skills. (5)

8) The General. has overall responsibility for the running of the hotel. (7)

9) The restaurant are looking for an experienced _________ with good pastry skills who can produce imaginative cuisine. (4)

10) I'm a _________, so part of my job is to welcome the guests and give them their room keys; you need to have a friendly, outgoing personality for this kind of work. (12)

11) Peter is the head of the __________ Department, so contact him if you notice anything that needs repair­ing. (11)

12) The ______ is in charge of the cleaners and chambermaids, and is responsible for making sure that the rooms look as they should. (11)

 

VIII. Hotels can be organised in different ways, and the names of jobs and departments vary from hotel to hotel. But there are certain departments that you will find in most hotels.

Match the places on the left with the words on the right:

a) where guests make reservations, check in and check out; 1) Housekeeping

b) where guests eat; 2) Kitchen

c) where food is cooked; 3) Restaurant

d) where guests drink alcoholic or soft drinks; 4) Front Office or Reception

e) the department that makes sure the hotel and the rooms are clean,

and that everything in the rooms is in order; 5) Bar

f) where bills are added up and money matters dealt with; 6) Cashier's Office

 

IX. Do you know words for the following jobs?

There is more than one word that can be used.

1) The person responsible for the cooking in the kitchens.

2) The person who looks after guests' reservations.

3) The person in charge of service to guests in the restau­rant.

4) The person responsible for keeping the hotel clean and supplying linen.

5) The person who looks after all money paid to or by the hotel.

6) The person responsible for greeting guests, them with their luggage, organising their transp⁰ and dealing with their mail.

X. Read out the interview with a Hotel Manager describing his organisation to a reporter:

R. - So you are the person who's in overall charge of the hotel?

M. - That's right. But in fact, the Assistant Manager is responsible for the day-to-day running of the hotel. You see, most of my time is taken up with negotiation with travel agencies, planning, meetings, that kind of thing.

R. - I see. And then, under the Assistant Manager there are all the departments of the hotel...

M. - Yes. You'll find much the same departments in every hotel, but the actual details of organisation always differ somewhat. In our case we have three main divisions — the restaurant staff, the housekeeping staff, and the reception staff. Reception is what the public see. And in our case we have three receptionists who work under the Head Receptionist.

R. - And do the porters come under reception too?

M. - In this hotel, yes. Here, the Head Porter reports to the Head Receptionist. And the Head Porter in turn has two porters under him.

R. - And housekeeping is a separate department?

M. - That's right. The Head Housekeeper is in charge of the chambermaids and the cleaners.

R. - What about the bars? Where do they fit in?

M. - Well, we have four bar operatives looking after the bars in the hotel. But the bars and the restaurants all come under the responsibility of the Restaurant Manager. The restaurant section includes both restaurant and bar service.

R. - I see. And under the Restaurant Manager you also have the waiters and the kitchen staff?

M. - Yes. As regards the waiters, the Head Waiter supervises three Station Waiters and a part-time waiter. And then there are the chefs. Under the Head Chef we have the Second Chef and two trainee chefs. And there are several part-time kitchen assistants — the numbers vary.

XI. Complete these sentences from the interview using the words in the box:

responsible under (x 3)

charge after

includes supervises

to

1) The Assistant Manager is ________ for the day-to-day running of the hotel.

2) We have three receptionists who work _______ the Head Receptionist.

3) In this hotel, the Head Porter reports ______ Head Receptionist.

4) The Head Housekeeper is in _______ chambermaids and cleaners.

5) We have four bar operatives, looking ______ bars in the hotel.

6) The bars and the restaurants all come ____________ the responsibility of the Restaurant Manager. The Restaurant Section __________ both restaurant and bar service.

7) The Head Waiter _______ three Station Waiters, and two part-time waiters.

8) __________ the Head Chef we have the Second Chef, and two trainee chefs.

 

XII. Ask and answer questions using the table:

		the Manager
		Assistant Manager	do?
		Head Chef	look after?
What	does	Head Housekeeper	supervise?
	is	the Head Receptionist	work under?
Who	are	the Head Porter	in charge of?
	do	Head Waiter	responsible
		Bar Operatives	for?
		Chambermaids