Business letter
July 20, 20xx Mr. Rodney Giles This is further to our meeting of last week at which we agreed to hold a series of meetings over the next two months to review yourexperiences with the pilot implementation of the 1to1 Customer Relationship Management Program. As discussed at that meeting, the objectives of our reviewsessions will be to:
As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary report for review by the steering committee. As you requested, a copy of her c.v. has been enclosed. I trust I have covered all of the points that we discussed. If you have any questions or would like to add anything please give me a call at 745-9878. We look forward to seeing you at the August 14th meeting. Sincerely, Marilyn French
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