LIST OF REFERENCES
http://www.dti.gov.uk/quality/ http://www.asq.org http://www.quality-improvement-matters.com http://www.qualitydigest.com http://www.businessdictionary.com http://www.12manage.com http://www.ifm.eng.cam.ac.uk http://www.jmjuran.com http://managementhelp.org/quality/quality.htm http://www.etsi.org/WebSite/Standards/WhyWeNeedStandards.aspx http://www.standardsglossary.com/ http://www.iso.org/iso/standards_development/technical_committees.htm http://standards.eu-innova.org/Pages/Reports.aspx http://en.wikipedia.org/wiki/Standardization http://www.polyu.edu.hk/cpa/polyu/index.php http://www.ehow.com/how_4689681_write-business-reply-letter.html http://www.writeexpress.com/refusal-letter.html http://www.dfes.gov.uk/bologna/ http://bologna.owwz.de/ http://www.coe.int/t/dg4/highereducation/EHEA2010/ http://www.wes.org/ewenr/03Sept/BolognaGlossary.htm http://www.manchester.ac.uk/ http://www.upc.edu/cudu/iukm/index.php http://www.qaa.ac.uk/aboutus/IntroQAA.pdf Business Review, 1980-1994 / forward by Rajat Gupta; preface by Nan Stone, 1996. Lorenzi, Steven J. Skinner., RICHARD D. IRWIN. INC., 1994. Macmillan English Dictionary for Advanced Learners. International student Edition. London: Macmillan Publishers LTD, 2002. Management: quality and competitiveness / John M. Ivancevich, Peter Managerial excellence: McKinsey award winners from the Harvard Juran’s quality handbook / Joseph M. Juran, A Blanton Godfrey, - 5th ed. McGraw-Hill, 1998.
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