LIST OF REFERENCES

 

http://www.dti.gov.uk/quality/

http://www.asq.org

http://www.quality-improvement-matters.com

http://www.qualitydigest.com

http://www.businessdictionary.com

http://www.12manage.com

http://www.ifm.eng.cam.ac.uk

http://www.jmjuran.com

http://managementhelp.org/quality/quality.htm

http://www.etsi.org/WebSite/Standards/WhyWeNeedStandards.aspx

http://www.standardsglossary.com/

http://www.iso.org/iso/standards_development/technical_committees.htm

http://standards.eu-innova.org/Pages/Reports.aspx

http://en.wikipedia.org/wiki/Standardization

http://www.polyu.edu.hk/cpa/polyu/index.php

http://www.ehow.com/how_4689681_write-business-reply-letter.html

http://www.writeexpress.com/refusal-letter.html

http://www.dfes.gov.uk/bologna/

http://bologna.owwz.de/

http://www.coe.int/t/dg4/highereducation/EHEA2010/

http://www.wes.org/ewenr/03Sept/BolognaGlossary.htm

http://www.manchester.ac.uk/

http://www.upc.edu/cudu/iukm/index.php

http://www.qaa.ac.uk/aboutus/IntroQAA.pdf

Business Review, 1980-1994 / forward by Rajat Gupta; preface by Nan Stone, 1996.

Lorenzi, Steven J. Skinner., RICHARD D. IRWIN. INC., 1994.

Macmillan English Dictionary for Advanced Learners. International student Edition. London: Macmillan Publishers LTD, 2002.

Management: quality and competitiveness / John M. Ivancevich, Peter Managerial excellence: McKinsey award winners from the Harvard Juran’s quality handbook / Joseph M. Juran, A Blanton Godfrey, - 5^th ed. McGraw-Hill, 1998.