Course Outcomes

Quarter/Year: Fall/2014 Instructor: Elena Volovyk

Email: elenavolovyk@ukr.net Credit Hours: 3

Prerequisites: Principles of Management, Microeconomics, Business Statistics, Business Finance

Course Description

Understanding of the role of operations function and its impact on the competitiveness of the firm is an important part of any manager’s training. Operational issues include designing, acquiring, operation, and maintaining the facilities and processes; purchasing raw materials; controlling and maintaining inventories; and providing the proper labor needed to produce a good or service so that customers’ expectations are met.

This course in operations management is intended to be a survey of operating practices and models in both manufacturing and service oriented firms. It is intended to provide managers in all functional areas with sufficient knowledge to make informed “total business decisions” and to introduce standard terms and concepts for communications with operating personnel. In such a course, it should be recognized that breadth of the subject matter, not depth of topic, will be the goal.

Course Outcomes

Upon successful completion of this course students will be able to:

1. Build an understanding of how the Operations Management fits into the organization.
2. Provide a knowledge base for conversing with operations personnel.
3. Build both quantitative and qualitative analysis skills, especially those needed for managing operating systems.
4. Provide common-sense modeling concepts which can be used to help managers evaluate various management problems.
5. Show the similarities of operating problems in the manufacturing and Service Sectors.
6. Develop your ability to gain insights from popular press articles.