Dear Mr. Gonzales
Thank you for your recent inquiry about Doe Vita-Heart products. I am enclosing a copy of the study you requested. As you can see, over 80% of those tested lowered their cholesterol levels significantly after using Doe's Vita-Heart products for just eight weeks. Our herbs and vitamins are completely natural because we gather them from food sources. I hope you will find this information helpful in deciding whether you would like to try Vita-Heart supplements. If you wish to speak to one of our consultants, please call 555-5555 or send a card to this address, and a representative will call on you. Thank you for your interest in Vita-Heart.
Yours sincerely,
The Proprietor
Premier Cassette House
Darling Street Pine Road
Karachi
October 13, 2010
Dear Sir:
Thank you for your inquiry of 12th October 2010 in which you asked about the cassettes we advertised in the Dawn. We feel pleased in answering your questions:
1. The cassettes are 'Sony' products, which is a brand name.
2. These cassettes would be suitable for any type of recording.
3. Because of their low price and the small profit margin, we shall not offer any trade discounts.
We have sent samples of cassettes and other brands separately. Please place an order soon as there has been a huge response to our advertisement.
Thank you for your interest in our products.
Yours sincerely,
Mustafa Khan
Sales Manager
ASSIGNMENT
When relying to an enquiry you must make sure that you answer all the enquiries exactly. A good method is to go through the original letter (e-mail or fax), and make a list of all the enquiries / key words. Then to answer the enquiries. Here is an example:
| The list of enquiries to Palace Hotel looks like this:
| And the answers from the Palace Hotel looks like this:
| | 1. Room rates
| 1. $140 per night, does not include breakfast
| | 2. Restaurants
| 2. three excellent restaurants
| | 3. Gym facilities and swimming pool
| 3. Gym facilities, yes and large swimming pool, free to guests
| | 4. Accepted credit cards or methods of payment
| 4. cash or credit cards. Accept Visa, MasterCard and American Express
| | 5. Latest time for checking-out
| 5. 3pm for extra charge $15
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Now look at how the answers have been included in this reply.
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| Dear Mr Hewson
Thank you for your fax requesting information about the Palace Hotel in Delhi.
The room rates for a double room are $140 per night. I am afraid that this rate does not include breakfast. However, we are pleased to inform you that we have full room service or you may visit any of our three excellent restaurants in the hotel.
I can confirm that we have a large outdoor swimming pool and gym facilities. These are available free of charge to all guests. In addition you may settle your account by cash or credit card. We accept Visa, MasterCard and American Express.
Finally, we are happy to offer you late checkout until 3pm for an extra charge of £15. If you would like to arrange this service, please inform the reception on arrival.
If there is anything else you require, please do not hesitate to contact me. I look forward to receiving your booking.
Yours sincerely
Tapash Roy Manager Customer Service
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| Now do the same. First, your name is Dora Lewis and you work for Air Fresh International. You have received this enquiry from ETG Services. 1 What is the reason for writing?
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| Dear Sir/Madam
Fresh Air-Conditioner, model number 2V3
ETG Services needs to replace its air-conditioners. I am writing to enquire about the cost of your model 2V3, and if there is any discount for bulk purchase. Could you also let us know the estimated delivery time, and if there is a guarantee with the equipment. If so, how long does it last?
Finally, we should like to know if your company operates a maintenance service.
I look forward to hearing from you.
Patricia Butler ETG Services
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| 2 Now fill in this table. The first one has been done for you. Decide the answers yourself.
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| List of enquiries:
| Answers:
| | 1.cost
| 1. $1,200
| | 2.
| 2. 20% if three or more ordered
| | 3.
| 3. 2 to 3 weeks from receipt of order
| | 4.
| 4. Yes
| | 5.
| 5. 1 year
| | 6.
| 6. Yes. $ 750 a year covering maintenance and replacement parts
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3. Now write a reply to the enquiry. Don’t forget to thank Ms Butler for her enquiry. Look at the example to Mr Hewson above to help you.
Seminar I.
