| [I] ISO 9004:2000
| Quality management systems – Guidelines for performance improvements
|
| [2] ISO/DIS9004
| Managing for the sustained success of an organization – A quality management approach1)
|
| [3] ISO 10001:2007
| Quality management – Customer satisfaction – Guidelines for codes of conduct for organizations
|
| [4] ISO 10002:2004
| Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
|
| [5] ISO 10003:2007
| Quality management – Customer satisfaction – Guidelines for dispute resolution external to organizations
|
| [6] ISO 10005:2005
| Quality management systems – Guidelines for quality plans
|
| [7] ISO 10006:2003
| Quality management systems – Guidelines for quality management in projects
|
| [8] ISO 10007:2003
| Quality management systems – Guidelines for configuration management
|
| [9] ISO 10012:2003
| Measurement management systems – Requirements for measurement processes and measuring equipment
|
| [10] ISO/TR 10013:2001
| Guidelines for quality management system documentation
|
| [11] ISO 10014:2006
| Quality management – Guidelines for realizing financial and economic benefits
|
| [12] ISO 10015:1999
| Quality management – Guidelines for training
|
| [13] ISO/TR 10017:2003
| Guidance on statistical techniques for ISO 9001:2000
|
| [14] ISO 10019:2005
| Guidelines for the selection of quality management system consultants and use of their services
|
| [15] ISO 14001:2004
| Environmental management systems – Requirements with guidance for use
|
| [16] ISO 19011:2002
| Guidelines for quality and/or environmental management systems auditing
|
| [17] IEC 60300-1:2003
| Dependability management – Part 1: Dependability management systems
|
| [18] IEC 61160:2006
| Design Review
|
| [19] ISO/EC 90003:2004
| Software engineering – Guidelines for the application of ISO 9001:2000 to computer software
|
| [20] ISO Brochure
| Quality management principles2)
|
| [21] ISO Brochure
| Selection and Use of the ISO 9000:2000 family of standards2)
|
| [22] ISO Handbook
| ISO 9001:2000 for Small Businesses – What to do; Advice from ISO/TC 1763)
|
| [23] ISO Journal
| ISO Management Systems (a bimonthly publication which provides comprehensive coverage of international developments relating to ISO's management system standards, including news of their implementation by diverse organizations around the world4)
|
1) Готовится к печати. Заменит ИСО 9004:2000.
2) Доступна на сайте http://www.iso.org.
3) Будет обновлен в соответствии с ИСО 9001:2008.
4) Доступны в Центральном секретариате ИСО ([email protected])
УДК 658.562.014:006.354
ОКС 03.120.10
Т59
ОКСТУ 0025
Ключевые слова: система менеджмента качества, требования к системе менеджмента качества, ответственность руководства, менеджмент ресурсов, процессы жизненного цикла продукции, мониторинг, измерение, документированная процедура
Редактор Л.В. Афанасенко
Технический редактор В.Н. Прусакова
Корректор М.С. Кабашова
Компьютерная верстка В.И. Грищенко
Сдано в набор 26.01.2009. Подписано в печать 27.02.2009. Формат 60х841/8. Бумага офсетная. Гарнитура Ариал. Печать офсетная. Усл. печ. л. 3,72. Уч.-изд. л. 3,30. Тираж 1833 экз. Зак. 106.
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