If the person you want to speak to is not there, you may hear this:
| You are through to the voicemail of Jane Grand. I’m not at my desk right now, but if you leave a message, I’ll get right back to you. To leave a message, press 1.
| |
After you leave your message, you may hear this:
| To listen to your message, press 2.
| |
After you listen to your message, you may hear this:
| If you’d like to change your message, press 3. If you’d like to erase your message, press 4. Otherwise, please hang up.
| |
Taking messages
| Can I speak to Ms Barber?
| Могу я поговорить с г-жой Барбер?
|
| I am sorry, she’s out/with a client/completely snowed under.
| Извините, ее нет на месте/у нее клиент/она очень занята.
|
| Can I take a message?
| Могу я принять сообщение?
|
| Would you like to leave a message?
| Вы хотите оставить сообщения?
|
| Yes, could she call me back? This is Ronald Scott. She has my number. It is urgent.
| Да, пусть она мне перезвонит. Это Рональд Скотт. У нее есть мой номер. Это срочно.
|
| I’m sorry. I didn’t catch your name. Could you spell it?
| Извините, я не расслышала Ваше имя. Могли бы Вы произнести его по буквам?
|
| Is that with D at the end, D for David?
| На конце слова буква Д, как в слове Дэвид?
|
| Did you say your number is…?
| Вы сказали Ваш номер…?
|
| Where did you say you’re calling from?
| Откуда Вы звоните?
|
| The code for Sweden is 49, right?
| Код Швеции 49, не так ли?
|
| I’ll ask her to phone you as soon as she’s in.
| Я попрошу ее перезвонить Вам, как только она придет.
|
| I’ll give her the message.
| Я передам ей Ваше сообщение.
|
| I’ll let her know when she gets back.
| Я сообщу ей это как только она вернется
|
TAKING MESSAGES
Many firms have their own special printed forms for messages. Messages contain five main elements:
Name of persons the message is for.
Date.
Time of taking message.
Message (indicating caller).
Name of person who receives the message.
Abbreviations may be used provided the message is clear.
On a message form, the year is not necessary when indicating the date.
In an office, the taker of the message may use only the initials of the person the message is for:
GM (Gina Massena)
The same may apply to the taker of the message.
The name of the caller, however, should be noted in full as well as the name of the firm where applicable.
It is always advisable to take the telephone number of the caller, except in special circumstances, i.e. where the telephone number is well-known to the person the message is for, or where there is no necessity to call back.
The message should be repeated back to the caller.
Examples:
| Message for:
| FYG
|
| Date:
| September 3
|
| Time:
| 10.30 a.m.
|
| Message:
| Please call Mr. Hymphries of Queensland
|
| | Supplies
|
| | 654 7698 a.s.a.p. URGENT
|
| Taken by:
| RW
|
| (TELEPHONE MESSAGE
|
| Time: 11.30
| Date: 23 August
|
| Call from: Ms. Greenwitch of Electrics United Ltd.
|
| To: Mr. Potter
|
| Please call her back as soon as possible. There is a problem
|
| with our LC.
|
|
|
|
|
|
|
| Taken by: Jane Tunes
|
SPELLING NAMES:
If you want to spell a name you may say, for example, “A for Alpha”, “B as in Bravo”, etc.
You may also need these expressions:
| capital A
dash or hyphen (-)
| small a
slash (/)
| all one word
dot (.)
| new word/line
at (@)
|
ICAO PHONETIC ALPHABET
(International Civil Aviation Organisation)
| A
| Alfa
| H
| Hotel
| O
| Oscar
| V
| Victor
|
| B
| Bravo
| I
| India
| P
| Papa
| W
| Whisky
|
| C
| Charlie
| J
| Juliet
| Q
| Quebec
| X
| X-ray
|
| D
| Delta
| K
| Kilo
| R
| Romeo
| Y
| Yankee
|
| E
| Echo
| L
| Loma
| S
| Sierra
| Z
| Zulu
|
| F
| Foxtrot
| M
| Mike
| T
| Tango
| |
|
| G
| Golf
| N
| November
| U
| Uniform
| |
|
BRITISH TELEPHONE ALPHABET
| A
| Alfred
| H
| Harry
| O
| Oliver
| V
| Victor
|
| B
| Benjamin
| I
| Isaac
| P
| Peter
| W
| William
|
| C
| Charles
| J
| Jack
| Q
| Queen
| X
| X-ray
|
| D
| David
| K
| King
| R
| Robert
| Y
| Yellow
|
| E
| Edward
| L
| London
| S
| Samuel
| Z
| Zebra
|
| F
| Frederick
| M
| Mary
| T
| Tommy
| |
|
| G
| George
| N
| Nellie
| U
| Uncle
| |
|
THE INTERNATIONAL SPELLING ANALOGY
| A
| Amsterdam
| H
| Havana
| O
| Oslo
| V
| Valencia
|
| B
| Baltimore
| I
| Italy
| P
| Paris
| W
| Washington
|
| C
| Casablanca
| J
| Jerusalem
| Q
| Quebec
| X
| Xantippe
|
| D
| Denmark
| K
| Kilogram
| R
| Roma
| Y
| Yokohama
|
| E
| Edison
| L
| Liverpool
| S
| Santiago
| Z
| Zürich
|
| F
| Florida
| M
| Madagascar
| T
| Tripoli
| |
|
| G
| Gallipoli
| N
| New York
| U
| Upsala
| |
|
FOCUS 2. Comprehension questions
What should you say on the phone to ask to speak to someone?
How do you identify yourself?
What would you say if you have dialled the wrong number?
Have you ever dealt with voice mail? What are its advantages and disadvantages?
