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Message 2
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Message 3
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Message 4
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FOCUS 7. Listen to the conversation and use the memo to record the relevant detail you think would be noted down by the manager assistant at WELCOME LTD.
Tape 4 – Looking for office accommodation.
You are going to hear Bob Godfrey, manager of a small company speaking to the switchboard operator in a large office block in New York which is shared by many companies. He then speaks to a manager assistant in a company which provides office service.
Bob Godfrey’s company is at present based in a suburb, but would like to move to central part of New York in order to be better placed to take on more business.
| WELCOME LTD
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COMPREHENSION QUESTIONS:
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| Who is calling?
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| Who is taking the call at first?
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| Who does Steve Newman get through to after holding the line?
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| What is Steve Newman’s problem?
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| What are his particular requirements about renting office space?
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| What reply does he get from the administrative assistant?
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FOCUS 8. Choose the best answer
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| I’d like to speak to Mr. Suhov, please.
| He is not here.
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| I’m afraid he’s not here at here at the moment.
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| Well, you can’t. He is absent.
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| Can I speak to Mr. Suhov, please?
| Hold on please.
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| Don’t go away.
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| All right.
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| Could I speak to Mr. Suhov, please?
| Who’s calling?
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| Who are you?
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| What’s your name?
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| Who’s speaking?
| I am James Hudson.
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| This is James Hudson.
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| James Hudson speaking.
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| Can I ring you back later?
| Yes, ring me.
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| Yes, please do.
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| Of course, yes.
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| When can I reach you?
| One hour.
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| When you want.
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| I’ll be in till 7.00 p.m.
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FOCUS 9. Complete the following conversations with phrases from the list below. Use each phrase only once
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| Hello, is that 417 5384?
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| Can I speak to Mr. Watson, please?
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| 2.
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| I see. Well, what time will he be there?
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| 3.
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| Right, I’ll ring again then. Thanks a lot.
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| 4.
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| Goodbye
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| Bill Doomster.
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| Oh, I’m fine, thanks. You know, you gave my address to a friend of yours?
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| That’s right. Jim Broomstick, that was his name. You know I can’t find his phone number.
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| Ah, thanks very much. I can call him back now. That’s a real help.
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| Yes, it would be nice to see you again. Goodbye for now.
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| C.
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| I’d like to speak to someone about an order.
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| 10.
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| 11.
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| I’m phoning about our order for eight engines.
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| 12.
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| Yes, it’s 213/DA/2020. We’d like earlier delivery if possible.
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| OK. Could you ring me back today?
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| That’ll be fine. Thanks very much.
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| I’ll put you through to Sales Department.
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| From about two this afternoon.
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| I’ll look it up for you… It’s 8-903-210-14-18
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| Yes, 6.00 p.m. if that’s convenient.
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| Yes, it is. Can I help you?
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| Not at all. We must meet and have a drink some time.
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| I’m afraid he’s out of the office at the moment.
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| Corner Garage. Can I help you?
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| Right. Well, I’ll have to check with the workshop.
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| Can you give me the order number?
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| The one who does computer software?
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| Sales Department. Can I help you?
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| Oh, hello, Bill. How are you keeping?
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| You’re welcome. Goodbye.
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FOCUS 10. You overhear a colleague say the following things on the phone. What questions do you think he is asked?
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| | Yes. I’d like to speak to Olaf Jahnsen, please.
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| | Yes, it’s Anatoly Gorbalsky.
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| | Gorbalsky. G-O-R-B-A-L-S-K-Y.
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| | Yes. Can you just tell him Anatoly called?
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| | I’m not sure. It is 234-33-44.
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FOCUS 11. Rephrase the telephone dialogue using more appropriate language
| A
| Yes?
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| B
| New Generation?
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| A
| Yes. What do you want?
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| B
| I want to speak to Judy Marshal.
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| A
| Wait. Maybe she is here.
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| B
| Be quick.
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| A
| She’s in a meeting.
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| B
| When can I speak to her then?
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| A
| Who knows? Phone back later.
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| I don’t want to. I want to leave a message.
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| A
| What is it?
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| B
| Tell her to phone me.
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| A
| Who are you?
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| B
| Andrew Brownshveizer.
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| A
| What?
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| I said Andrew Brownshveizer.
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| A
| Spell your name.
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| B
| A-N-D-R-E-W B-R-O-W-N-S-H-V-E-I-Z-E-R
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| A
| OK. Andrew. I’ll tell her if I see her.
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| B
| You’d better.
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| A
| See you.
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