The new owners have repainted all the rooms.

a) put/ new baths/ all /bathrooms

b) replace/ all / old beds

c) take down / old wallpaper

d) change / all / pictures
e) lay / new carpets

f) install / colour TVs / all / rooms

g) spend / a lot of money / curtains and fabrics
h) build / new cupboards / all / rooms

XIII. Read a tour operator's report about a visit to the Marple Hotel. Put the verbs into appro­priate tenses.

REPORT: Marple Hotel

We 1) _________ (visit) the Marple Hotel in July 2002, when we 2) _______(decide) that we would not feature the hotel in our brochure. There 3) __________ (be) a number of reasons for this: the rooms 4) ________ (need) upgrading, we 5) _______ (feel) that the stan­dard of service 6) _______(not/be) good enough, and the hotel 7) __________ (not seem) to be well managed.

However, a great deal 8)_________ (change) since 2002, and the hotel is now under new management. They 9) _________ (redecorate) all the rooms and they 10) ___________ (make) the restaurant much more comfortable and attractive.

They 11) ____________ (also/build) a new pool. They 12) ________ (start) work on a new extension which¹ should be complete by April next year, and this will bring the number of available rooms to 200. The new manager 13) __________ (introduce) an incentive scheme for the staff, 14) (increase) salaries, and 15) _________(send) a number of employees on training courses, and as a result the level of service 16) _________ (improve) a great deal.

The restaurant is gaining a good reputation. The new chef 17) _________ (be) at the hotel for three months, and will clearly maintain high standards of cuisine. He 18) __________ (train) in Paris a few years ago, and then 19) _________ (work) at the Tour d'Argent. Since his ar­rival, he 20) _________ (create) a new menu and 21) ________ (hire) a new maitre d'hotel to train the waiters. We 22) _________ (have) a meal at-the restaurant last night and 23) ________ (think) the standards were excellent.

We therefore recommend that we feature the Marple Hotel in next year's brochure.

XIV. Read out the report again and find the phrases which mean the same:

1. поместить информацию о гостинице в брошюре

2. мы нашли, что уровень обслуживания недостаточ­но высок

3. комнаты нужно было модернизировать

4. управление гостиницей было не на высоте

5. сейчас в гостинице сменилось руководство

6. многое изменилось к лучшему

7. комнаты отремонтированы

8. ресторан стал более удобным и привлекательным

9. построен бассейн

10. начались работы по строительству пристройки

11. количество номеров в эксплуатации возрастет до 200

12. новое руководство ввело поощрительную схему для сотрудников

13. увеличились зарплаты, и ряд сотрудников были направлены на обучение

14. уровень обслуживания значительно возрос

15. репутация ресторана растет

16. новый шеф-повар поддерживает высокий уровень приготовления блюд

17. он создал новое меню и взял на работу метрдотеля для обучения официантов

18. отличное качество еды

XV. Many guests have special needs. What extra facilities would the following people require or find useful? Match with the column on the right.

1.	a person in a wheelchair	a)	organized games and activities
2.	an elderly person	b)	nappy-changing facilities
3.	a family with a baby	c)	a resident nurse
4.	a family with young	d)	push-chairs
	people	e)	special wide doors
5.	a blind person	f)	a courtesy bus to the town center
		g)	ramps at all stairs
		h)	a playground and a playroom
		i)	hoists in bedrooms
		j)	lifts to all floors
		k)	notices in Braille
		I)	a low-level front desk