The Business of Management – Program 12
Test on the video film
A. Previewing task.
Task I. Before watching the film, make sure you know the following words and word combinations:
| - core
- failure
- adjustment
- esteem
- recognition
- award
- ambiguity
- wordiness
- omission
- distortion
- obstacle
- pitfall
- guideline
| - versus
- sampling
- road-blocks
- good fortune
- human interaction
- bulletin board
- embarrassing breakdown
- letter of commendation
- preconceived ideas
- span of control
- adverse effect
- chain of command
- frequent communications
| - from the top down, from the bottom up
- to transmit organizational objectives
- to be taken for granted
- to apply excessive control
- to be less than candied
- to be misconstrued
- to facilitate organizational communications
- to circumvent common communication bottlenecks
- to adjust and align their respective communications styles
- to pursue a communications style
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B. While watching.
Task II. Management theorists traditionally divide organizational communication into three categories depending on the type of information involved. Complete the table with the definitions of each type and illustrate them with as many examples as possible.
| Type
| Definition
| Examples
|
| functional information
|
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| coordination information
|
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| attitudinal information
|
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Task III. There exist a variety of factors influencing the efficiency of communication. Tick the ones that were mentioned in the film and comment on the effect they may have on organizational communication.
| - listening and speaking skills
- number of people working in the organization
- staffing levels
- span of control
| - medium of communication
- education
- differences in status
- managerial leadership style
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