C. In the next call, Bulent calls Andy to change the arrangements. Complete the dialogue with the words in the box.
B: Hello Andy. This is Bulent Gul here – from Istanbul. A: Oh, hello Bulent. How nice to hear from you! How are things (1)____________in Turkey? B: It’s very hot – much hotter than usual (2)____________. What about the UK? A: We‘re having a lovely autumn. I can see the trees from my window. B: Very nice (3)____________, Andy. I’m calling about our meeting at the end of the month. Unfortunately I (4)_______________ on the twenty-ninth. Something urgent has (5)__________________. A: Don’t worry about that. (6)___________________. B: Can we (7)_________________? Are you free the previous day – the Monday? A: Let me just check. Yes, that’s fine. I have an appointment but the timing is (8)___________________. What time (9)__________________ for you? B: The same time? Eleven? A: Yes, that’s fine. B: Good. I’m (10)__________________ about the change. I hope it’s not a problem for you. A: No, no problem, I can make it on the Monday. Actually it (11)_________________ quite well. B: OK. I (12)____________________ see you on the twenty-eighth and I’ll send an email to confirm. A: See you then. Bye.
Reading. Part V. Telephoning: complaints The phrases you need. Make a complaint I’m calling in connection with my order, reference number … We received the order this morning but you only shipped … pieces We still haven’t received the… There’s a fault with the … There seems to be problem with the invoice. I’m sorry, that isn’t good enough.
|
