H. Underline the alternative in italics below that is more natural.
1. Good morning, ICT. Teresa is speaking. Can I help you? / How can I help you? 2. I want to speak / I’d like to speak to someone in your market research department. 3. Please can I have your name? / Can I please have your name? / Can I have your name, please? 4. I’m / It’s Monika Weber. 5. OK, please hold / wait in line while I try to connect you. 6. Gainfranco is speaking / I’m Gainfranco. 7. I’m calling to know / ask a few questions of / about your market research services. 8. Of course, Monika. How can / would I help you? I. Look at the phrases a-d then answer the questions below. a The reason I’m calling is… b Perhaps you could help me. I’d like to speak to someone about… c I’m calling in connection with… d I don’t know if I’m through to the right department, but I’m calling to ask a few questions about… 1. Which two phrases immediately give the reason for your call? __ __ 2. Which two phrases ask for help or general information? __ __ Reading. Part II. Telephoning: messages. The phrases you need. Ask the caller to wait. Just bear with me for a moment. Can I put you on hold? Right, sorry to keep you waiting. Explain someone is unavailable. He must be in meeting. Sorry, she’s out of the office / on another call. Ask for information. What’s it in connection with? Can you give me your name? Can I take your number?
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