Notice how the caller clarifies the spelling by using a place name. In the next dialogue the caller (C) gets through to a secretary (S).
· Notice at line 10 how the caller says the names before spelling them. Hearing the whole word first helps the listener. · Notice at line 14 how the secretary checks by repeating the name and number. · Notice how the receptionist and the secretary finish the dialogues by promising action (I’ll …) B. Put the words in the right order. Write the answers under the correct heading below. a Can me to ask you back him call? b Do you be he’ll know how long? c Hold check. Just on a moment I’ll… d I’ll sure the message make she gets. e I’m sorry she’s maternity leave but on. f Right, you waiting to keep sorry. g She’s at desk her at the moment not. h What’s connection with it in?
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