Give reasons for your choices.
The complaints that guests are making to staff at the Metropol Hotel. - Mrs. Lyle says that she did not get her early morning call. - Mr. Stanley in room 402 is very annoyed about the loud music and voices from room 403. - Miss Marple says there is no coffee in her room. - Mr. Shaw is complaining loudly in the restaurant about badly cooked meat. - Mr. Brown says his wallet is missing from his room. - Mr. Anderson is complaining about the air-conditioning for the fifth time in four days. - Mrs. Edwards says that she finds the floor waiter very rude. - Mr. Green says that his bathroom shower doesn't work. - Mr. Fairfax is complaining in the lobby that the hotel has let his reserved room to someone else. - Mrs. White says she can never get an outside line. - Mr. Shephered is not sure if the wine is corked. - Mrs. Pearl is most upset that her usual suite of rooms is not available. Act out dialogues based on some of the above situations. XIX. Very often dissatisfied customers write letters of complaint, describing the difficulties they had during their stay or the unpleasant experience of being a guest at the hotel which did not live up to their expectations. Read out the two letters below and underline expressions used to complain. Answer the questions below.
|
