Letter 2
Dear Sir, I recently had the bad luck to stay in your hotel, and I am now forced to write to you to express my disgust with the service you provided. From the moment I arrived I was treated in an unfriendly manner. I also found that the promises you made in your advertisement were not true. The hotel was not relaxing — it was noisy and uncomfortable. The restaurant was not romantic, and indeed it was hardly a restaurant, as it offered very little variety of food. Furthermore, there was no transport into town. When I complained about this I was simply told there was a bus strike. Surely you could have provided a taxi service for your guests. I am a fairly reasonable man, and I am quite prepared to put up with a little inconvenience, but this was too much for me. If I do not receive a satisfactory explanation and appropriate compensation, I shall be forced to take the matter further. I am sending a copy of this letter to my solicitor and to the local tourist board. Yours faithfully Sean Penn Answer the questions: Who is the letter from? What is the writer complaining about? ~ Was there anything positive? What action does the writer want the hotel to take? What is the tone of the letter? What is the outcome going to be? XX. Imagine that you are the manager of the hotel and you must reply to the unhappy guests. You don't want to make excuses but you know there were reasons why the things promised in the advertisement did not happen. Use the notes below:
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