Emails are usually shorter than other forms of communication and the language is simple and concise.
The tone for emails to superiors or people outside the company should be formal. But between colleagues can be semi-formal.
When replying to mails, it is important not to reply simply “yes” or “no” to questions without referring back the question and not to use pronouns out of context.
However, if returning the sender’s email with your reply, by using “Reply”, the sender will have their original to refer to.
Notes: concise – стислий
without referring- не посилаючись
| U s e f u l l a n g u a g e
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| Opening and closing
For semi-formal emails, Hallo and Hi are common openings and Best wishes or All the best are often used to close.
When writing to several people, you can address the group, e.g. Dear Project Managers…
Formal emails, like letters, start with Dear Sir / Madam or Dear Mr /Ms X and close with Yours sincerely or Yours faithfully as appropriate (see Business Letters Unit 1).
Exchanging information
Are you going to Tuesday’s Production meeting at 10am?
Could you mail me the sails figures for last month by 4pm?
Here is the brochure on the product you asked for (see attachment).
I’m sending you the board’s recommendations with this mail.
Please note that today’s … meetings have been cancelled. They will be rescheduled for the same time next …..
Just to let you know, I sent the attached minutes of Tuesday’s Production meeting to all the participants.
Complaining
I am writing to complain about…/to say that I am not happy with…
My second complaint is that…
To my surprise/horror/disappointment….
Furthermore…
When it comes to the question of…
I must insist that…
I must ask you to …
Replying to emails
Thank you for your email.
I got your mail, thanks.
Sorry I didn’t get back to you yesterday but…
Yes, I will be at the Production meeting at 10am Tuesday.
Thanks for the information about the meeting. I’ll make a note of it.
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