XIX. Match the words on the left with definitions on the right.
1) open round the clock a) a person in charge of a tour group 2) room status b) internal telephone number 3) hotel voucher c) place to which a person is going 4) legibly d) form issued by travel agent reserving hotel accommodation and often recording part of full payment in advance 5) tour leader e) open 24 hours a day 6) destination f) place where passport was obtained 7) adjoining g) condition and availability of each room 8) place of issue h) way of showing who you are, a passport, for example 9) identification i) in a way that is easily read 10) extension j) next to each other XX. Reading. "Lodgistix" is a computer software company which specializes in providing computer software for the hotel industry. You are going to read part of the information brochure about their Reservation and Front Office Systems. Use a dictionary it necessary. LODGISTIX presents LANmark Property, Management System — the next generation Enter a world of incredible speed and knowledge! Written by hotel people for hotel people, and especially for network technology, LANmark is amazingly intuitive in use. Seamless integration of modules puts all your hotel services together in a powerful computer system that is both flexible and unlimited. Reservations & Front Office. 1. The LANmark Reservation System provides total flexibility in tailoring the system to meet each individual client's needs 2. There is greater potential to increase revenues by use of up-to-the-minute statistics from market segments, sources of business, nationality codes, corporate client details, guest history records, and property totals. 3. The Reservation System utilizes help keys and windowing features throughout, enabling the reservationist easily to identify and act on organization displayed. The use of colours is an important feature further aiding the operator. All informational and screen formats have been designed for fast, accurate and complete reservationsprocessing.
4. On reservation entry, a search of matching Guest History names can be made quickly and easily, greatly reducing the booking time for future reservations. The Guest History record contains important statistical reservation and revenue data clearly showing the last time the guest stayed, the total number of stays to date, and total spent. Unlimited guest folios can also be stored including full transaction details. 5. The Reservation System allows for the creation of word processing merge files for all or selected Guest History masters, and is an important marketing tool. Both the sales and marketing departments can access this information through management and password controls 6. The Lodgistix LANmark Front Office System has been designed to improve guest services and maximize profits. 7. There is provision for quick individual and group reservation check-in and check-out to minimize guest waiting-time. Registration cards can be printed prior to arrival in a batch print run or in arrival upon request. At registration, the receptionist can auto-assign a room number or display the room rack to select a room number that meets the guests requirements. Room selection can be by room descriptions, complex room type, or rate code to give maximum flexibility in allocating the required rooms. Task 1. Match each paragraph of the text with one of the summary sentences below: a) You will quickly be able to find out if a guest has stayed before and use this information. b) You can change the system to suit your particular hotel. c) Your marketing department will be able to use the information in the Reservation System. d) Your employees will find the system easy to use. e) You will be able to process guests quickly when they arrive (and when they leave) by allocating suitable; rooms immediately. f) You can use detailed statistical analysis of the guests to help increase profits. g) Your guests will get a better service and you will get a| bigger profit. Task 2. Find words in the text which mean: a) a set of computers connected in order to send and share information b) divisions on a computer screen to show separate pieces of information c) the front glass surface of a computer monitor d) the style in which information is displayed e) information (for processing or storing) f) files that combine different information from different sources into a single document g) obtain stored information from a computer's memory h) a secret group of letters or numbers which must be used by a person before they can operate a computer system i) a single operation to produce a large group of similar documents
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