XVII. Topic for Discussion.

A guest who stays at a hotel without an advance booking is often called a "chance guest". Receptionists have little information about these guests. There are different ways of deciding whether to accept chance arrivals or not.

How do you think an hotel should deal with the problem?

XVIII. Mr. Grey has arrived in Moscow and is stay­ing at Hyatt Hotel. He is talking to Igor Leo-nov at the reception.

Mr. Grey — G;

IgorLeonov — R (Registration)

R. Good evening. Can I help you?

G. Yes. I've booked a room for the next three nights.

R. Could you give me your name, please?

G. Yes. It's Grey, Gerald Grey.

R. Ah yes, Mr. Grey. Here it is. A single with bath until the 27th. Would you fill in this Registration Card while I prepare your Key Card?

G. Certainly. Ah good, it's in English. Let me see... name...J first name... Why do you need these passport details?

R. They are for the Police Department. We have to ask you for this information by law.

G. Here you are. I think I've filled it in correctly.

R. Yes, That's fine, Mr. Grey. Here's your key. It's room 408 on the fourth floor and the daily rate is $300, excluding breakfast. And here's your Key Card with details of you booking on the front. Inside, it tells you about all the services the hotel can provide. You should carry it at all times. You'll need it as identification in the hotel's and restaurants if you want drinks and meals charged to your account.

G. Right. I'll take good care of that. You mentioned food. Is it possible to get something to eat this late?

R. Yes, our restaurant ii still open: Or if you want something lighter, there's the Coffee Shop. It's open round the clock.

G. Good. I'll put my luggage in my room first. How do I get to it?

R. Don't worry about that. The porter will take your bags up in the lift and show you to your room.

G. Right. Thank you very much. Good night.

Answer the questions:

1. Why should Mr. Grey carry his Key Card?

2. At what time of the day did Mr. Grey arrive?

3. When does the Coffee Shop close?

4. How will Mr. Grey find his room?