VI. Vocabulary Practice.

Hotels use a variety of documents to deal with guests. Computerized and manual systems often have the same functions, although the names are something different.

Here is a list of records used by a typical hotel front office:

1. Hotel Register

2. Reservation Form of Card

3. Reservation Diary or Daily Arrival List

4. Reservation Chart

5. Room Status Board
6.. Guest Index

7. Guest History

Task. Match the documents above with the definitions below:

a) Provides a visual record of all reservations for a period and shows at a glance rooms reserved and those re­maining to be sold.

b) Lists all current guests in alphabetical order with their room numbers and provides an additional quick point of reference in larger hotels.

c) Standardizes the details of each booking, forms the top sheet of any documents relating to it, and enables a speedy reference to any individual case.

d) Records all previous visits to the hotel for any indi­vidual and contains important statistical reservation
and revenue data.

e) Shows all rooms by room number and floor, and gives the current and projected status of all rooms on a par­ticular day, with details of occupation.

f) Records all bookings by date of arrival and shows all arrivals for a particular day at a glance.

g) Records all arrivals as they occur and gives details of all current and past guests.