XXIII. Read out a real check-in conversation and compare it with your notes.

R – Reseptionist

G – Guest

 

R. Can I help you, sir?

G. Hello, I'd like a room for the night.

R. Do you have a reservation?

G. No, I don't.

R. OK. Just the one night?

G. Yes.

R. And one person?

G. One person, yes.

R. Would you like an Executive at £125 or a Standard at £95?

G. Just a Standard.

R. OK... Do you have a preference for a twin or a double-bedded room?

G. Twin, please.

R. Do you have a preference for smoking or non-smoking?

G. Non-smoking, please.

R. OK. You are in room 760. How will you be settling you account, sir?

G. Visa.

R. By Visa card. May I take an imprint of your Visa card?

G. Here you are.

R. Thank you. And the name, sir, is...?

G. Paul Smith.

R. And may I take your home address, please?

G. It's 5383 Collins Avenue, Chicago.

R. OK, sir. Because you're not a British citizen, I'll require your passport in order to complete the registration.

G. Here it is.

R. Thank you very much.

G. Does the rate include breakfast?

R. No, it doesn' t. Breakfast is £7.50 for continental and £9.95 for English and is served in the Restaurant on this floor from 6.30 all morning, or you can order in your room through room service at no extra charge.

G. OK.

R. This is your registration card. Can you just check through the details, please.

G. Yes.

R. And sign here.

G. OK.

R. Thank you. Here's your credit card, passport, and here's your key. It's room 760 on the seventh floor. The elevator is on the right. If you just tell a porter your room number, he'll follow you up with the luggage.

G. Thank you very much. R. Enjoy your stay.