I Have a Complaint

 

Salesgirl: Yes, madam? May I help you?

Linda: Yes, about the sweater. I bought it here last month. A few days ago I washed it and the colour ran and the sweater shrank.

Salesgirl: Hmm. You must have washed it in boiled water.

Linda: No, I didn't, I followed the washing instructions! I washed it in lukewarm water, just as the label said I should.

Salesgirl: Well, I'm afraid I can't exchange it for you.

Linda: Why not? Well, then I'd like to see the manager.

Salesgirl: I'm afraid he's busy.

Linda: I'm sorry but I'd like to see him.

Salesgirl: Very well. If you insist. One moment.

(She goes for the manager)

Manager: Yes, madam. May I help you?

Linda: About this sweater. When I washed, the colour ran and the sweater shrank even though I followed the instructions.

Manager: Really? This has never happened before.

Linda: There's always the first time, isn't there?

Manager: I really don't see what we can do.

Linda: Excuse me, isn't there a poster over there?

Manager: Yes, what about it?

Linda: It says "We give our customers satisfaction".

Manager: Yes, I know what it says.

Linda: Well, this store is supposed to give their customers satisfaction! But I am not satisfied. Manager: I, hmm. There's a flaw in this sweater. One of the threads is a different colour. Linda: Is it? I can't see.

Manager: Yes, there's definitely a flaw there. All right, madam. We'll exchange it for you, but only because of the flaw.

 

Read the dialogue and describe the problem the customer has. Was the customer satisfied with the service?