1998 to Present Med Resorts International, Clearwater, FL
Responsible for migration of extensive filePro database to MS Access utilizing tables, queries, forms, reports, macros, modules, and VBA. Troubleshoot and maintain existing MS Access database for Telemarketing Dept. Troubleshoot and diagnose UNIX, filePro, PC, and MS Windows related problems for in-house staff.
1995 to 1998 Lasergate Systems, Clearwater, FL
Troubleshoot and debug minor program bugs. Modify existing programs with enhancements. Implement fixes and enhancements. Design, create, and implement ticket designs. Perform remote upgrades of ProtoBase and Select-a-Seat. Resolve problems and questions from Technical Support. Provide documentation. Assist Select-a-Seat Team Leader with creation and testing of new software.
Senior Technical Support Representative
Technical Support Representative
Technical Support Operator
1988 to 1995 Home Shopping Network, St. Petersburg, FL
Help Desk Supervisor
Manage the Help Desk function as well as prioritizing, resolving, recognizing, and routing end-user computer problems. Establish and document policy and procedure.
Help Desk Operator II
Assistant Data Systems Analyst
Telecommunications Systems Operator
Customer Service Phone Monitor Trainer
Customer Service Representative