BUSINESS STRUCTURETask 1. Read the text and write out unknown words BUSINESS STRUCTURE
A top manager is an upper-level executive who guides and controls the overall activities of the organization. Top managers constitute a small group. They are generally responsible for the organization's planning and developing its mission. They also determine the firm's strategy and its major policies. It takes years of hard work as well as talent and good luck, to reach the ranks of top managers. They are president, vice president, chief executive officer, and member of the Board. A middle manager is a manager who implements the strategy and major policies handed down from the top level of the organization. Middle managers develop tactical plans, policies, and standard operating procedures, and they coordinate and supervise the activities of first-line managers. Titles at the middle-management level include division manager, department head, plant manager, and operations manager. A first-line manager is a manager who coordinates and supervises the activities of operating employees. First-line managers spend most of their time working with employees, answering questions, and solving day-to-day problems. Most first-line managers are former operating employees who, owing to their hard work and potential, were promoted into management. Many of today's middle and top managers began their careers on this first management level. Common titles for first-line managers include office manager, supervisor, foreman and project manager. Operating employees are not managers. They are qualified and non-qualified persons working for the organization. For their labour or services they get salaries or wages. They represent the work force of the organization.
Task 2. Translate into Ukrainian Three-story structure (pyramid) levels of management first-line managers middle managers operating employees responsible for define policies hard work good luck executive chief executive officer member of the Board activities supervise supervisor division manager department head plant manager operations manager foreman organizational structure purpose and mission researchcustomer developmentaccounting goods and services production of goods percentagecustomer advertising hire be in charge of government regulations determineappraise guideensure employment salary wagelabour
структура організації, службовець, економічний сектор, клієнт, управлінський контроль, керувати компанією, рада директорів, голова правління, керівник компанії, відділ збуту, виробничий відділ, відділ кадрів, стратегічне планування, приймати рішення, персонал, підпорядковуватися менеджеру.
Task 4. Fill in each blank with a suitable word or word combination 1. Each organization can be represented as a three-story structure or....................................................
3. A top manager........................................ and............................................... the overall functions of the organization. 4. Top managers also............................................... the firm's strategy and define its major............................................ 5. A middle manager,............................................ the strategy and major policies handed down from the top level of the organization. 6. Middle managers................................................. tactical plans, policies, and standard operating procedures. 7. They also coordinate and supervise the....................................................... of first-line managers. 8. A first-line manager is a manager who ................................................. and supervises the activities of operating employees. 9. First-line managers spend most of their time working with..........................................., answering questions, and.................................................. day-to-day problems. 10. Operating employees are..................................................... and non-qualified persons working for the organization, they represent the work force of the organization.
Task 5. Answer the questions 1. What are the levels of management? 2. What are the common titles associated with top management? 3. What are the common titles associated with middle management? 4. What are the common titles associated with first-line management? 5. Who is at the bottom of the management levels? 6. What are the most common areas of management? 7. What is a financial manager responsible for? 8. What is an operations manager traditionally equated with and what are the changes in recent years? 9. What is a marketing manager responsible for? 10. What does an administrative manager coordinate?
Task 6. The words below frequently occur before "manager". Find combinations that mean department manager, personnel manager, deputy manager, product manager, sales manager, top manager, production manager 1. a person in control of staff in one section of an organization - 2. a person in control of staff but under the authority of a manager - 3. a person in control of the manufacturing process - 4. a person in control of the design and quality of goods made by a company - 5. a person who is at the head of an organization - 6. a person responsible for the sales staff and their work - 7. a person responsible for recruiting and training employees and dealingwith their problems -
Task 7. Look at the words and phrases. Match them with the correct definition from the list below president, board of directors, director, personnel, customer, location, senior executive, managing director, employee 1. the place where something is located 2. a person who works for another person, business or government 3. a person who buys something from a shop, pays for a service or orders something from a company 4. a group of directors who are responsible for running a company and usually have legal responsibilities to it 5. a company director who is responsible for the day-to-day running of a company 6. the chief officer of a company who is responsible for deciding and carrying out company policy 7. a person in charge of a department 8. the people employed by an organization; the staff 9. people at the head of an organization
Task 8. Write the appropriate word or phrase in the following spaces. Translate the sentences into Ukrainian 1. She is......................................................... of this company. 2. Our company treats its.................................................. well with fast service and good products. 3.................................................... is discussing the annual pay rise. 4. She is................................................ of the new project. 5. She is...................................................... of the finance committee. 6. My partner takes care of the............................................... operations of the company. 7. He................................................ a quick decision to buy the TV. 8. Training courses are provided for all company.................................................. 9. She.............................................. directly to the company's president. 10. New staff should report to the ……………………………….... (reports, personnel department, personnel, made, day-to-day, the head, in charge of, the Board of Directors, customers, an employee).
Task 9. Fill in the missing prepositions Board of Directors A board............... directors are persons elected................ the shareholders to control a company and to look................ their interests. The board is responsible................. the overall policy decisions.................. the company and.................. appointing the management team which runs the company..................... a day-to-day basis. The majority.................. the board will have management responsibilities................... the company, but there might also be non-executive directors who do not have any responsibilities. These might be well-known industrialists, financiers or politicians who will improve the reputation................ a business. All directors will own shares.................. the business. (in (2), on, for (2), after, of (4), by).
Task 10. Fill in the gaps by choosing from the words below 1. The employees responsible for carrying out general office duties are…………………. a) clerks b) accountants c) financiers 2. The employees who sell a company's products are the………………………………… a) sales representatives b) athletes c) managing directors 3. The employees who are responsible for seeing that the finished goods are well made are the.............................................. a) packers b) quality controllers c) economists 4. The workers who process data, under the control of managers and supervisors, are the computer........................................ a) hackers b) operators c) dancers 5. The person who greets a visitor and tells him or her how to get to the right office is the.......................................... a) manager b) president c) receptionist 6. The clerical workers who use typewriters or word processors and who produce letters and other documents, are................................ a) secretaries b) editors c) teachers 7. The employees who check a company's financial affairs are the………………………. a) statisticians b) accountants c) customers 8. The person appointed by the board of directors to be responsible for the management team that runs a business on a day-to-day basis is the…………………………….. a) operator b) managing director c) seller
Task 11. Complete the sentences with the following words letters, law, matters, forms, instructions, personal assistants, office, equipment 1. The company secretary is normally responsible for the company, to comply with company............................................... 2. He is particularly concerned with various........................................ that must be sent outside. 3. Although the accounts department often handles these............................................... 4. Administrative questions come into the sphere of the company secretary, under........................................ of the board of directors. 5. As to private secretaries of executives they are practically............................................ of executives. 6. A secretary answers telephone calls, receives messages and makes telephone calls on the........................................... of her boss. 7. Secretaries write............................................ on making appointments or travel arrangements,.............................................. of introduction, congratulation or condolence, invitations and replies to invitations. 8. Secretaries use various........................................., like microcomputers, fax machines, photocopying machines and others.
Task 12. Write down the questions for these answers 1. — There are two types of them: company secretaries and private secretaries. 2. — The company secretary is the chief administrator of the company. 3. — His or her correspondence is mostly concerned with board meetings, hareholders' meetings and so on. 4. — He or she administers under in structions of the board of directors.
Task 13. Read the text and write out unknown words
CODE OF CONDUCT The most important rule for a businessman is to keep his word and to be honest Besides, punctuality is very important for business and social appointments The businessman should observe various rules. There are some main rules of introduction which are useful to remember: men are introduced to women; young people to older ones; old friends to newcomers; young girls to married. Men should always stand when people are being introduced, ladies may remain seated. British and American people usually shake hands especially when formally introduced, but they do not always shake hands with people they see often. Instead they smile and say a greeting. When an Englishman passes a friend in the street he only touches his hat. Kissing is prevalent at parties when people meet. If you are introducing a person or yourself you should say a few words about the person which will help the introduced people to start the conversation. When you are introduced listen carefully to each name and use it later in your conversation. This will help you to remember the name. In England when people meet each other for the first time, they talk about things like family, work, school, or sports. These questions mustn't be personal or private? Because some things are personal or private, and questions about them are not polite. People don't ask questions about a person's salary. They don't ask how much someone paid for something. It is OK to ask children how old they are, but it is not polite to ask older people their age. It is also not polite to ask people questions about politics or religion unless you know them very well. People don't ask unmarried people "Why are you single?" and they don't ask a married couple with no children "Why don't you have any children?". Task 14. Translate the following дотримуватися слова бути чесним крім того призначення дотримуватись різних правил тиснути руки розпоширений розпочати розмову ввічливий заробітна плата
Task 15. Complete the sentences with the following words punctuality, rule, hesitate, name, courtesy, frequently 1. The most important............................................ for a businessman is to keep his word. 2............................................. is very important. 3. When you are introduced, listen carefully to each............................................. 4. If you forget the name do not............................................ to ask the person to repeat it. 5. In many English speaking countries handshaking is a social........................................... 6. Women shake hands less..................................................
Task 16. Complete the crossword
Task 17. Find the words below in the grid. Words can go horizontally, vertically and diagonally, backwards or forwards
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Each organization can be represented as a three-story structure or a pyramid. Each story corresponds to one of the three general levels of management: top managers, middle managers, and first-line managers. At the basic level of this pyramid there are operating employees.
Task 3. Give the English for
2. There are three general levels of management: top managers,....................................... managers and................................................., managers.
